Privacy Policy
Last updated: June 2025
1. Who We Are
Visual99 ("we", "our", or "us") is an experiential design studio located at 526 Hood Rd, Markham, Ontario, L3R 3K9, Canada. We can be reached at info@visual99.com.
2. Information We Collect
We collect information you provide directly to us, including:
- Name and contact details (email address, company name)
- Project inquiries and messages submitted through our contact form
- Usage data collected automatically when you visit our website (via Google Analytics)
3. How We Use Your Information
We use the information we collect to:
- Respond to your project inquiries and communicate with you
- Improve our website and services
- Comply with applicable legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Legal Basis (PIPEDA)
As a Canadian business, we handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information only with your knowledge and consent, or as otherwise permitted or required by law.
5. Cookies and Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymized data such as pages visited, time on site, and referral sources. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to two years for business correspondence purposes.
7. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent to our use of your personal information (subject to legal or contractual restrictions)
To exercise any of these rights, contact us at info@visual99.com.
8. Security
We take reasonable measures to protect personal information against unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at info@visual99.com or by mail at 526 Hood Rd, Markham, Ontario, L3R 3K9, Canada.